Mompreneur Example: What I learned from “Negative” Market Research

[tweetmeme]Those of you who have followed my Stikitty journey know I didn’t listen to my head, just my heart when I first launched my entrance mat product in 2009. 

That’s why when it came to the Stikitty, I was adamant I wasn’t going to make the same mistake twice.

Instead of trying to convince myself and others that the Stikitty was a good idea, I started from the opposite perspective. I told myself that the world didn’t need another cat litter mat. I did full-time research for weeks and used inexpensive market research resources to see if I could prove my negative hypotheses. I knew if I could prove them, that my idea wouldn’t stand the test of time–or a limited budget!

Market research provided guidance for the Stikitty's retail packaging.

Below are examples of my hypotheses and what I found through research:

The Pet Industry is Saturated & There’s No Room for Growth

Through my alma mater I was able to gain online access to industry overviews, articles, and snapshots on the pet industry. I found the Datamonitor reports especially helpful. In addition to industry information, I looked at the strategic and financial performances of key companies.

I found that the $45 billion pet industry has grown for the last 7 years and it is projected to grow for the next 5, albeit at a slower pace. There are extremely large competitors but the industry is fairly fragmented with the top companies commanding only ~35% of the market. New companies are able to thrive with strong branding and good sales strategies.

People Only Spend Money on Dog Products

Through networking, I connected with a retired high-level executive from a leading international pet company. He told me it’s true that the biggest chunk of the ~$10 billion pet supplies sub-segment goes to the dogs; specifically to dog toys, collars, leashes, and more. However, when cat owners spend they spend big on litter and litter supplies–to the tune of nearly $1.9 billion annually.  

No One Wants a New, Different Kind of Cat Mat

This hypothesis was critical–if I could prove that no one needed or wanted a more advanced cat litter mat, I would have to stop right there. Because I knew direct customer insights were crucial and I couldn’t afford formal customer research, I used what resources I had available to “hear” from as many cat owners as possible. So, I:

  • Conducted dozens of in-person focus groups with family, friends, and neighbors with cats; I asked them about their current litter mats and what they’d like in a new solution
  • Visited large and small pet retailer Web sites to read online reviews of cat litter mats
  • Lurked on pet forums to learn of frustrations about cat litter tracking and possible solutions
  • Polled contacts in my LinkedIn pet groups
  • Asked friends on Facebook to ask their friends about cat litter mats and how they’d make them better

What I Learned from Being Negative

I learned that the pet industry is more recession proof than others and it is projecting growth; that cat litter products are a strong segment within this very large industry; and, that cat owners are eager for a lighter, easier to clean cat litter mat that is the right size for their specific needs. I found that cat owners were open to something different and if it solved their issues with traditional litter mats (e.g., too heavy, too hard to clean, not large enough), they would buy something innovative. Additionally, I found a lot of practical information such as how to price my product, which retailers carried competing products, and how to package and display the Stikitty.

Though I wasn’t able to completely fool myself, looking at my product idea from a negative perspective allowed me to listen to my head. I was able to step aside and bring my future customers’ needs and desires to the forefront. I was able to look at things from a business perspective.

I wish you the very best of luck with your venture. If you’re ready to share, please let me know what you’re up to, too!

The next post will be about the 5 Things You Should Do Before Launching Your Company

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1 Comment (+add yours?)

  1. Mike Wendelin
    Nov 18, 2011 @ 09:30:21

    Excellent work! Thanks for sharing. Overcoming the inner voice is the hardest part.

    Reply

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